Question 1

Do I really need a website?

Accepted Answer

If you're totally slammed and can't handle any new business, then no. If you want to start growing your business, then yes. Your website functions as a hub for all your online activity and allows potential customers to learn more about you at their convenience.

Question 2

What is the website project process like?

Accepted Answer

After you request a meeting, we'll set up a phone or video call with you.
After the call, we'll create and email you a proposal with an overview of the project, scope of work, timeline, what we need from you, budget, and terms. 
If you’re happy with the proposal, you can e-sign at the bottom. 
At that point, we will invoice you for half of the total project cost as a deposit. 
Then, we will send you a handful of forms that will allow us to gather all the information we need to ensure your project is a success. 
Once we have those, we will start on your project and notify you when it is complete and ready for revisions. 
After a maximum of two rounds of revisions, we launch the project.
You pay the remainder of the project fee.
Any marketing or maintenance agreements go into effect.

Question 3

How many revisions do I get?

Accepted Answer

We will perform up to 2 rounds of revisions on all creative projects. Any revision requests beyond that will be billed at an hourly rate of $120.

Question 4

What is your billing cycle? (for hosting, maintenance marketing clients)

Accepted Answer

Any ongoing agreements are billed monthly on the 1st and apply to our efforts delivered that same month.

If you would like to cancel your agreement, please do so a month (30 days) in advance. This is our policy because we plan and create all the content (emails, social posts, blogs, etc) up to a month in advance.

Question 5

Will I be able to edit my website after it's done?

Accepted Answer

Absolutely! If you want to make edits to your website on Wix or WordPress we can send you some resources (articles and videos) that will help you start managing your own website.

Question 6

Will my website look good on mobile devices?

Accepted Answer

Every website we build is optimized for mobile devices. For many businesses more than half of your site visitors will be on mobile so a great mobile experience is key.

Question 7

Can you make me a mobile application?

Accepted Answer

No, we do not do mobile development. However, it is extremely rare that a small business needs its own app. The mobile version of your website is more than enough your customers.

Question 8

How long will my project take to complete?

Accepted Answer

Once we've started your project, the timeline is as follows: Wix and Squarespace Websites - approximately 4 weeks, WordPress, Shopify, and Webflow Websites - approximately 8 weeks, Logo or Graphic Design - approximately 2 weeks, Marketing projects - ongoing.

Question 9

Where can I learn digital marketing?

Accepted Answer

Digital marketing can be a great career path or business opportunity. Want to learn how to market and design online?

For general digital marketing, I recommend starting with Google's free 40 hour Fundamentals of Digital Marketing course.

To learn to code, I recommend Team Treehouse.

To learn WordPress, start with WP101.

To learn search engine advertising, check out Google's free certifications.

For Facebook advertising, see Facebook's free courses.

For inbound marketing, try HubSpot's Inbound Marketing certification. HubSpot also has an email marketing certification. They have a ton of courses, check them out.

HootSuite has a social media marketing certification.

Moz has some courses on SEO (but can be pricey).

Question 10

What is the payment schedule?

Accepted Answer

All design projects are billed half up front before we start work, and half on delivery of the final product with net 7 terms.

Question 11

Can you manage the website for me?

Accepted Answer

We'd be happy to. You can see more about our WordPress maintenance plans here.

Question 12

Can you write everything on my website for me?

Accepted Answer

It is not included in any package, but we can write your copy for 0.25c per word.

Question 13

Who will own the website and the domain?

Accepted Answer

You will own both the website and the domain; they are your digital property. If you decide to move your website from our servers to your own, we can assist with the transfer for a $250 moving fee.

Question 14

Can we meet face-to-face?

Accepted Answer

No, all of our client meetings are conducted over the phone or via video call. This approach saves both travel time and the hassle of organizing in-person meetings. If an in-person meeting is absolutely necessary, we can arrange it for an additional consultation fee to cover our time and travel expenses.

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